The Auditor General of Pakistan (AGP) has reported that leading telecom operator Jazz collected approximately Rs 6.58 billion in excess charges from its customers during the fiscal year 2023–24, compared to the tariff rates approved by the Pakistan Telecommunication Authority (PTA).
According to the audit report, PTA had approved specific rates for various weekly and monthly mobile packages. However, a comparative analysis of selected packages revealed that Jazz charged subscribers beyond the approved tariffs, resulting in excess collections.
The report noted that PTA had allowed operators a general flexibility of up to 15 percent increase in tariffs on a quarterly basis. While this was aimed at accommodating market dynamics, auditors observed that such relaxations could potentially impact consumer interests.
The findings also stated that the available record from PTA regarding Jazz’s tariff revisions was not comprehensive enough to fully address the audit’s queries. To ensure transparency, the Departmental Accounts Committee (DAC) has directed PTA to provide detailed information on the tariff increases.
In its recommendations, the AGP suggested that the matter be thoroughly examined, with a view to strengthening regulatory oversight and reinforcing consumer protection mechanisms.
The report emphasized that a structured review and accountability process would help ensure that telecom users receive fair value while enabling operators to function within approved regulatory frameworks.
 has reported that leading telecom operator Jazz collected approximately Rs 6.58 billion in excess charges from its customers during the fiscal year 2023–24, compared to the tariff rates approved by the Pakistan Telecommunication Authority (PTA).){kind=link}