Zonergy Corporation, a Chinese solar energy giant with an extensive presence in Pakistan, is facing serious allegations from local investors and customers regarding inadequate support and poor product quality. Despite receiving substantial government funding and daily revenue from numerous projects, Zonergy is reportedly failing to uphold its commitments to after-sales service, raising concerns about its long-term reliability in Pakistan’s renewable energy sector.
One of the most vocal critics is Wajid Ali Abbasi, a representative of Times Enterprise, a well-known construction firm that has successfully delivered multiple projects in Pakistan over the past 15 years. Last year, with a strategic intent to diversify into the solar industry, Mr. Abbasi met Zonergy’s Vice President, Mr. Felix Fu, at the company’s Karachi office. During this meeting, located at Zonergy’s Khayaban-e-Shamsheer office in Defence, Mr. Fu introduced Mr. Abbasi to the company’s Panda ESS solar energy storage product, outlining its features and highlighting its potential for profitable investment.
Mr. Abbasi was reportedly assured that Times Enterprise’s involvement would be limited to investment, while Zonergy would handle all aspects of marketing, sales, and after-sales support. Trusting in these assurances, Times Enterprise signed a contract for 10 Panda ESS units, depositing the full amount of Rs. 10.7 million.
However, since the completion of this transaction, Mr. Abbasi claims that Zonergy has failed to honor its commitments. According to him, there has been no follow-up support or guidance from the company, and his attempts to reach Zonergy representatives have gone unanswered. The systems, he alleges, are of substandard quality, making them difficult to sell in a market that increasingly values dependable after-sales support. “These units have remained unsold due to unresolved quality issues and a complete lack of after-sales support from Zonergy,” Abbasi stated.
This experience is not isolated. Many other customers have voiced similar concerns about Zonergy’s inadequate support and commitment to customers. The situation raises significant questions about the company’s operational sustainability and its long-term commitment to Pakistan’s renewable energy goals.
Zonergy, which is currently engaged with major organizations such as the Punjab and Sindh Governments, the United Nations, and the World Bank, has been cautioned by Abbasi to ensure accountability and responsibility in its dealings. “I urge these institutions to be cautious in working with Zonergy,” Abbasi said. “The company’s focus seems solely on promoting its products without any after-sales support for its investors or customers.”
The allegations against Zonergy highlight a growing need for greater oversight and consumer protection in Pakistan’s renewable energy sector, especially as international and government-backed projects expand. Without responsible practices and customer-oriented support, the progress toward sustainable energy could be undermined, eroding public trust in the sector.
Zonergy Corporation has yet to respond to these allegations, leaving customers and stakeholders awaiting clarity on its future commitments in Pakistan.
